Refund Policy

Cancelling a subscription

You can cancel any paid IP-Atlas subscription at any time from the Stripe billing portal. Open the dashboard and click "Open billing portal". On cancellation your subscription remains active through the end of the current billing period; your key continues to work until then.

After the period ends, your key is deactivated and subsequent requests return 401. You can restart service at any time by signing up again at the pricing page.

7-day refund window

If you are dissatisfied with the Service, you may request a full refund of your most recent subscription payment within 7 days of that charge. Email [email protected] from the address on your account with the subject "Refund request" and we will process it within 3 business days. No reason required.

The 7-day window applies per charge, not per account — each monthly renewal starts a new 7-day window only if you have not materially used the Service (more than 10% of your monthly quota) during that period.

Overage charges

Automatic overage charges are not refundable once service has been delivered for those requests — the data was served successfully. If you believe you were billed incorrectly (e.g. usage counter bug, duplicate invoice), email support with the invoice number; we audit and refund demonstrable billing errors.

To limit overage exposure, use the spend cap on your dashboard, turn off Automatic Overage Billing, or upgrade to a tier with a higher included quota.

Beyond 7 days on subscriptions

We do not offer pro-rata refunds for unused portions of a billing period after the 7-day window. Cancel before your next renewal to stop future charges.

Exceptions

We will issue a full refund outside the 7-day window if:

• A chargeable Service outage (see the Terms, §5) exceeded the SLA threshold for the billing period, and you request a credit or refund within 30 days of the incident;
• Duplicate charges occurred due to a payment-processor error;
• The Service was materially misrepresented at signup (contact us — we will work with you).

How refunds are issued

Refunds are issued to the original payment method via Stripe. Credit-card refunds typically post within 5–10 business days depending on your bank.

Free tier

The Free tier is, by definition, free — there is nothing to refund on the base plan. If you incurred overage charges on a Free-tier card-on-file, the same rules as paid-tier overage apply.

Contact

Refund or billing questions: [email protected]

Trellis Digital Services LLC